Description:

The Profile:

• Carry out proper fault diagnosis to improve the quality of repairs.
  
• Ensure that the Kpi’s are understood and met in a timely manner.
  
• Complete all L1 & L2 repairs and achieve targeted productivity within the given time frame.
  
• Achieve maximum scores in all attended training to keep up with the high technical competency level.
  
• Preserve the customer property with utmost care to reduce customer dissatisfaction.
  
• Provide timely feedback to superiors on product failure issues.
  
• Maximize successful repair rate.
  
• Participate in Technical Forums and provide input & suggestions on repair related issues.
  
• Handle customers at their premises in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience for the customer.
  

Requirement:

The Essentials:

• A Degree/Diploma in Electronics or Telecommunications.
  
• 2 years experience in the mobile service industry as a technician.
  
• Troubleshooting skills.
  
• Good knowledge of Ms Office applications.
  
• Good communication skills in English.
  
• Excellent customer handling skills