Operations Manager- British company
Details:
Company Name:
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Minimum Work Experience:
location:
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Posted on: 2019-08-26
ABC
Full-time
20000-29999 AED
2 Years
Dubai - United Arab Emirates
Customer Service
Not mentioned!
High-School / Secondary
Description:
To oversee the office team ensuring efficient and accurate live job scheduling resulting in customer satisfaction.
Under the direction of the GM, responsible for the first line supervision of field technicians. Supports GM by assisting in developing, maintaining and improving field services.
Responsibilities:
Key Accountabilities:-
• Responsible for managing all site operations to ensure consistently high levels of service, profitability and compliance.
• Over-seeing the procurement, accounts and admin departments to ensure daily tasks are completed whilst continuing to keep a positive work environment.
• Sharing accurate budgets & financial reports along with preparing monthly targets
• Advising clients and mentoring technicians on the most cost & time effective means to complete works to a high standard.
• Briefing teams on works to be done during the day and managing their live schedule.
• Surveying works required before pricing, quoting and assigning the required technicians and materials needed to complete the job.
• Dealing with customer complaints and incorrect works undertaken by staff, gathering all relevant detail and devising a suitable solution to maintain customer satisfaction.
• Overseeing live booking schedule, job placement and technician suitability.
• Monitoring technician progress and location through verbal contact and GPS software.
• Liaising with parts team for availability and costs then arranging follow up work.
• Liaising with finance and BM’s for outstanding debtors and arranging collections.
• Dealing with any operational issues and escalating to GM where required
• Assisting with customer service & technician training.
• Being proactive with suppliers & developers ensuring regular contact and interaction.
• Ensuring an increased understanding of business processes through regular weekly meetings with the GM