Customer Service Executive (preferably a Filipina under Husbands Visa with own medical insuranc
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Posted on: 2019-08-20
Sysco Guest Supply Europe Ltd DMCC Branch
Full-time
6000-7999 AED
1 Years
Dubai - United Arab Emirates
Customer Service
Not mentioned!
High-School / Secondary
Description:
With over 35 years of experience, Guest Supply is an industry leader in hospitality supplies, serving the world’s top hotel chains and independent properties. Our 25,000 customers in over 100 countries realize the many benefits of a single resource, full-spectrum solution.
We deliver consistent quality across all product categories, greater convenience and product availability, an easy-to-use ordering system, and the support of the industry’s largest sales team. Our unique combination of capabilities, including product design and development, manufacturing, distribution, and service and support, positions Guest Supply as the only provider a property will ever need.
Numerous aspects of our full-spectrum solutions set us apart and help us better meet the needs of our customers. We offer over 30,000 quality products, including bath and bed linens, personal care amenities, guest room accessories, housekeeping supplies, small appliances, furniture, fixtures, equipment, and more.
Our customers also look to us to meet their growing and evolving needs. As part of Sysco Corporation – the leading global provider of food products to the restaurant, healthcare, and lodging industries – we are able to leverage their significant logistical expertise to continually expand the level of service we offer the hospitality industry.
Around the globe, properties benefit from our greater product selection, a more efficient ordering process, and improved operations. As a result, we help properties maintain customer satisfaction and brand loyalty at the same time, ensuring business success.
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Responsibilities:
• Assisting with the Dubai offices day to day customer service and operational functions as assigned by Operations Manager.
• First point of contact for all telephone and email queries. To assign queries to the relevant person from the MENA team, as appropriate.
• Processing of all customer orders in the system on a timely basis, in order to achieve maximum service level percentages.
• Liaising with our 3PL partners to ensure timely delivery of processed orders within service level KPIs.
• Responsible for ensuring all back orders are monitored and shipped as appropriate, and that the Operations Manager is kept aware.
• To answer incoming telephone calls, and transfer to the appropriate person, or take a message.
• To provide general administrative support to the MENA team has required.
• Ensure all customer related documents are sent and received correctly to avoid delivery and payment issues. This includes invoice, bill of lading, airway bill, certificate of origin, statement of accounts, proof of delivery etc. Some of these documents are prepared and delivered by 3PL partners.
Requirement:
We are looking for an experienced in Customer Service Role with the following qualities;
- Hardworking
- loyal
- smart
- flexible
- with positive, friendly attitude who could easily blend in with the team
- can handle pressure on handling query/complaints from clients and
- strong time management
- could work with minimum supervision.
Additional Skills required;
- Computer Skills
- Operation/Management System oriented (Opera/SAP/Oracle etc.)
- Fluent in English
- Decision-making skills
- Problem-Solving skills